Emergency Damage Process Overview

11/27/2019 (Permalink)

One Hour:

Within one hour from notice of loss, a SERVPRO professional will contact you to arrange for service. You will know help is on the way!

 Four Hours:

Within four hours of loss notification, a SERVPRO professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage.

 Detailed Explanation:

A trained, uniformed and equipped SERVPRO professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

 Pre-Testing:

A SERVPRO professional will begin pretesting for restorability, working from the source of the damage outward.

 Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

 Cleaning & Restoration:

SERVPRO professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure the property is taken care of right the first time.

 Final Walk-Through:

After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.