Recent Posts

Don't Just Ready the Storm; Prepare for It Now

6/17/2021 (Permalink)

In recent years, many different types of disasters have affected the United States. Flooding, tornadoes, hurricanes, wildfires, and blizzards are natural disasters that can threaten your home, business, and community.  Your local SERVPRO® Franchise Professionals want you and your customers to be aware of the steps to take to help prepare for Mother Nature's worst. 

    There is no better time than the present to review your emergency plan. Emergencies can happen unexpectedly in communities just like ours, to people just like you. Tornado outbreaks, river floods, flash floods, historical earthquakes, and even water main breaks and power outages in U.S. cities affecting millions of people for days at a time. 

    Now is the time to think about the basics, things you will need in advance of an emergency, how you will communicate, what supplies you will need to keep in your home, car, or office. Use the list provided here to build an emergency supply kit to ensure your family is equipped and ready for any disaster type. The more you know about what to do in an emergency, the more confident and secure you will feel in your abilities to manage through a disaster. 

    Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it. Contact your local SERVPRO® Franchise Professionals for more information and tools to help you be "Ready for whatever happens." 

PREPARATION FOR YOUR BUSINESS

How quickly your company can get back to business after a tornado, fire or flood often depends on today's emergency planning. Th e regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies. The following are common-sense measures business owners and managers can take to start getting ready. A commitment to begin planning today will help support your employees, customers, the community, the local economy, and the country. It also protects your business investment

and gives your company a better chance for survival.

Review the following questions to learn if your company is prepared.

Be Informed.

Do you know what kind of emergencies might affect your company? Do you know what you will do in an emergency?

Develop a Business Continuity Plan.

Do you know which staff, procedures, and equipment are necessary to keep operating? Do you have back-up plans for those operations? Do you know what you will do if your building or plant is not accessible? Do you know what you will do if a disaster impacts your suppliers? Are you ready for utility disruptions?

Prepare your Emergency Plan.

Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with employees before, during, and after an incident? Do you have copies of buildings and site maps with utilities and emergency routes marked? Are your employees trained for medical emergencies?

Practice the Emergency Plan.

Have you practiced your plan recently? Do you practice and coordinate with other businesses in your building or industrial complex? Have you reviewed your plans in the last 12 months?

Review of Insurance Coverage.

Have you reviewed your insurance coverage recently to see if you're covered in a disaster?

Secure Your Facility and Equipment.

Have you secured all the ways people, products, and supplies get into your building? Have you conducted a room-by-room walk-through to determine what can be strapped down?

Improve Cyber Security.

Do you regularly install patches to your software? Have you installed a firewall on your computer? Do you regularly update your antivirus software? 

Promote Family and Individual Preparedness.

Do you encourage employees to have a personal

emergency supply kit and a family communication plan?

If you answered "No" to any of these questions, visit ready.gov or call SERVPRO of Spartanburg County at (864)576-2430 and learn how to prepare your business better.

The SERVPRO Customer Experience (Water Damage)

6/17/2021 (Permalink)

HOW WE PROCEED

Identify Source

We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful. 

  • Stop the Source
  • Check for contaminated water

Identify Type of Water

We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of water will affect the specific restoration process we use. 

  • Clean
  • Grey
  • Black

Survey Extent of Damage & Inspect the Premises

We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. 

  • Survey Damage
  • Complete Safety Inspection

Furniture Moved and Blocked in Place

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet

  • Block Furniture

Emergency Water Extraction

We remove as much excess water as possible from affected areas

  • Remove Excess Water

Carpet Pad

We check whether the carpet pad should be removed to save or protect the subfloor

  • Inspect Carpet Pad
  • Remove Carpet Pad if Needed

Treatments

Our process may utilize deodorizers as odor treatments or EPA registered disinfectants as antimicrobial treatments 

  • Apply Deodorizer or Disinfectant 

Floor and Wall Inspection

We check the extent of wet flooring, subfloors and walls

  • Inspect Floor
  • Inspect Walls

Carpet

We examine carpet for damages and remove damaged carpet with guidance from you and the your adjuster 

  • Inspect Carpet
  • Removal Carpet if Needed

Measure Temperature/Humidity for Drying Analysis

We monitor the temperature and humidity levels to make sure conditions are conducive for drying

  • Measure Temperature
  • Measure Humidity

Equipment

Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture in wet materials until the materials return to acceptable drying goals 

  • Utilize Drying Equipment 
  • Utilize Monitoring Equipment 

Is Your Business Ready for Hurricane Season?

5/24/2021 (Permalink)

Hurricane season is approaching, and you may be wondering “What can my business do to prepare in order to protect our staff and property?” Well, fortunately here in the Upstate we do not experience the high winds the same way our friends on the coast do. But we still get the rain!

Last February you saw us mobilize to help Spartanburg residents affected by tornadoes. We will mobilize just the same to help Upstate businesses. We want to help you keep running! So, to help you before you may need us, here is a list of tips for preparation and reaction to hurricane storms.

  1. "Do we have an emergency plan outlined?" This is something every business should have, regardless of what it is you do. You need to have a plan mapped out for who to call, where emergency exits are located, and how to properly evacuate the building of any persons inside, if applicable. Know the best places to shelter from any possible flying debris, too, in case an evacuation is not possible.
  2. Back up your data. Make sure all your inventory, personnel, financial, and any other pertinent business information is backed up in case your business loses power. Use external hard drives or a recovery services vendor to ensure you have your data ready when you return to business.
  3. Protect your property. Trim trees around your building, clear the surrounding drainage facilities, clean the gutters attached to the building, too. Boarding up windows is effective, but not always a necessity in the Upstate.
  4. Operate remotely. If you know the storm is coming, and that it may be a bad one, have your staff work from home (if possible). If your business cannot operate remotely, declare early, do not put the safety of your customers or staff at risk. If you want, have a volunteer or two on-site during the storm to monitor how the structure is affected, make sure they are supplied with the necessary provisions.
  5. Expect the unexpected. You cannot be overprepared in a hurricane or tornado. Stock up on water, have an external battery on hand to charge your cell phone, and follow the above tips.

No one wants to lose their home or business, especially to a natural disaster, so we at SERVPRO Spartanburg County hope these tips help you plan for the worst.

If the worst does occur SERVPRO Spartanburg County is available 24/7. Call us at 864-576-2430!

We Are Pathogen Cleaning Experts, Too!

4/20/2021 (Permalink)

It has been more than a year since the start of a global pandemic and things have not, and likely will not, return to normal for most people.

In response to the need for sanitized workspaces in facilities that remained open during the quarantine we rolled out our Certified: SERVPRO Cleaned program to help businesses protect their employees and clients. SERVPRO already has 50 years of experience and expertise in biohazard decontamination, pathogen decontamination was a logical step to take in providing our customers with another service they need. Now SERVPRO has provided more than 35,000 pathogen cleanings, nationwide, in the wake of the COVID-19 pandemic. In our Certified: SERVPRO Cleaned program we start by consulting with your business to identify your unique needs. Then we provide the expert, deep cleaning to meet those needs, using EPA-approved, hospital-grade cleaning solutions and adhere to CDC standards. After cleaning we give you a shield to display on your front window to let everyone know your business has been certifiably cleaned.

Our cleaning services are not limited to businesses nor to COVID-19. We are here to help, even if it is a case of the flu in your home!

Call SERVPRO of Spartanburg County today at 864-576-2430 and we will decontaminate your home or business!

We've Got the Credentials

3/9/2021 (Permalink)

SERVPRO of Spartanburg County is dedicated to restoring both the property and the lives of the customers we serve. Our number one goal is returning damaged property and items to preloss condition and helping our customers regain their sense of safety and control in their lives.

SERVPRO of Spartanburg County is IICRC certified. The Institute of Inspection, Cleaning and Restoration Certification sets the standards for the restoration industry. Our technicians receive IICRC training to help our customers in situations ranging from storm and water damage to mold and fire restoration.

Your insurance provider trusts us, too! In the event of an emergency contacting your insurer is part of our response protocols. Within an hour of calling SERVPRO a certified technician will be in contact with you to get information about the loss to your property. Within four hours a team will arrive, trained and equipped, to handle your situation. Our technicians will be taking photos and notes of every step along the way so that we can provide your insurance adjuster with a verbal briefing within eight hours of the loss you experienced.

When disaster strikes, call our experts at SERVPRO!

How to Prepare for an Upstate Storm

2/10/2021 (Permalink)

Here in the Upstate we can count on having unpredictable weather, from a warm sunny day in December to tornadoes in February. But when disaster strikes SERVPRO is here for you! We are only a phone call away to help you pick up the pieces, however, you might want to know how to prepare for the worst while you hope for the best. We can help with that, too!

  • Make sure your gutters are cleaned out. Gutters full of leaves and debris can contribute to water leaking into your home or business.
  • Inspect your roof; checking for loose or missing shingles can also prevent moisture from getting into your property.
  • Check the trees near your home or business to ensure none are too weak to stand up to storm winds and therefore will not fall onto and structures.
  • Be prepared in case of loss of power
    • Get a generator to maintain power to your major appliances or for your furnace
    • Place a thermometer in your refrigerator and freezer, perishable foods need to maintain a temperature below 40 degree.

We hope this guide will serve you well, but SERVPRO will have a team standing by 24/7 for any cleaning or restoration needs! Call us at 864-579-2430!

Water Damage Happened, What Now?

2/10/2021 (Permalink)

SERVPRO of Spartanburg County specializes in water damage and restoration. Whether it is your home or your business, dealing with water damage can be stressful. Call SERVPRO then contact your insurance company. We will dispatch skilled technicians to your location and start the restoration process and document everything for your insurer. To reduce some of the stress of the trying situation, here are some suggestions for reducing additional damage while you wait for us to arrive:

  • If the water source is not weather-related, shut off the water source to your property. This reduces the volume of water to be removed.
  • Go ahead and remove excess water by mopping, blotting, or squeegee to prevent the water from spreading further.
  • Place aluminum foil or wood blocks under furniture legs, this will help save your furniture from further damage as well as prevent stains on the flooring.
  • Remove colored rugs from wet carpet so that the dyes do not bleed into each other, leaving stains.
  • Remove books, magazines, and colored items from carpets. This too will prevent dyes from spreading to other textiles.

Upon our arrival, we will handle everything else, whether if it is just drying, drying and cleaning, or a more extensive restoration project.

Call SERVPRO of Spartanburg County and we’ll make it “Like it never even happened.”  864-576-2430

Why We Are Your Top Choice

2/10/2021 (Permalink)

SERVPRO is backed by over 53 years of residential and commercial restoration experience. SERVPRO Industries, Inc. is an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards That means our customers get the right help from the start. Our customers are our top priority.

We have teams ready to help you 24/7. We know we are helping you on your worst day, so we will help you not only with the damage, but also in the documentation process for your insurance provider. We have earned the trust of the insurance industry by serving thousands of their policy holders and clients with respect and integrity. The more we restore, the less that needs to be replaced. This helps our clients save millions of dollars each year. That helps lower your insurance rates, too!

With SERVPRO the results will be “Like it never even happened.”  864-576-2430

Proactive Cleaning

12/1/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

·         Kitchen/Food Areas

·         Bathrooms

·         Schools/Classrooms

·         Offices

·         Retail Spaces

·         Water Fountains

·         Shelving/Racks

·         Sales Counters

·         Carpets and Rugs

·         Stair Handrails

·         Elevator Cars

·         Playground Equipment

·         Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning!

 If your home or business needs deep cleaning services or fogging , call the experts today – SERVPRO of Spartanburg - 864-576-2430

What Should be Expected When you Contact Us?

11/12/2020 (Permalink)

First and foremost, expect our 24-hour availability! Whether you are calling day or night, weekday or weekends, and even during the holidays, you can always expect to speak with a real person about the emergency you are experiencing. SERVPRO of Spartanburg is the top choice for many insurance agencies. 

Here is what you can expect during the first several hours after contacting SERVPRO of Spartanburg: 

Quick Response - When a building has been damaged, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within an hour after you have contacted them about the emergency. Once you have provided them with the necessary information, we will begin preparing to address the needs of your client.

Arrive Time - Our technicians can be on-site to begin the restoration process within four hours. This fast response can make the difference if your home or commercial business has suffered a great deal of damage. Beginning the process more quickly will result in less damage overall which can end up costing the insurance agency less money.

Inspection/Verbal Briefing - Once the damage restoration specialists have arrived, they can inspect the home to determine the extent of the damage and decide on the best course of action moving forward. Our team has the ability to let you know in the emergency is claim worthy or not as well. They will provide a verbal briefing so that you are aware of what will happen next. Our team's quick 24-hour response will allow us to begin mitigation as soon as possible to prevent any further damage before we begin work on necessary repairs.

Always feel free to give us a call at (864) 576-2430!